Refund policy
Return & Refund Policy
Last updated: June 1, 2026
30-Day Return Window We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items The following items cannot be returned:
- Items that have been used or show signs of wear
- Items not in original packaging
- Sale or clearance items (final sale)
- Gift cards
How to Initiate a Return To start a return, contact us at [your support email] with your order number and reason for return. We will provide return instructions and a return shipping address.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Damaged or Defective Items If you received a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at [your support email].
Contact Us For any questions about returns or refunds, reach out to us at:
- Email: proice@proice.net
- Website: proice.net